Shipping Policy

ValorForge Threads ships orders to customers within the United States and internationally to available destinations.

Order Processing

Orders are processed after payment is completed and the order is confirmed.

Processing times may vary depending on order volume, product availability, holidays, supplier timing, weather, carrier delays, or other circumstances outside our control.

Once your order has been processed and shipped, you will receive tracking information by email when available.

U.S. Shipping

ValorForge Threads ships to customers within the United States.

Delivery times vary based on the shipping method selected at checkout, your location, and the carrier.

Shipping charges, if applicable, are calculated at checkout.

Once your order ships, you will receive tracking information by email.

International Shipping

ValorForge Threads ships internationally to available destinations.

International delivery times may vary depending on the shipping method selected at checkout, the destination country, customs processing, local postal services, and the carrier.

International shipping may take longer than domestic shipping. Delivery timelines are estimates only and are not guaranteed.

Once your order ships, you will receive tracking information by email when available.

Customs, Duties, and Import Fees

International customers are responsible for any customs fees, duties, taxes, import charges, brokerage fees, tariffs, or other fees required by their country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

ValorForge Threads does not control customs fees, import taxes, or customs processing times.

ValorForge Threads is not responsible for delays caused by customs or for packages held, returned, rejected, or delayed by customs due to unpaid fees, import restrictions, or customer failure to comply with local import requirements.

Shipping Estimates

Shipping times are estimates and are not guaranteed.

Delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, failed delivery attempts, or other factors outside our control may affect delivery times.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery process.

Address Accuracy

Customers are responsible for providing the correct shipping address at checkout.

ValorForge Threads is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

Please review your shipping information carefully before completing your order.

For international orders, please make sure your address is entered in the correct format for your country.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the package, additional shipping charges may apply to resend the order.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to update tracking information after the label is created.

If tracking shows that a package was delivered but you did not receive it, please check with your household, neighbors, building office, local post office, or shipping carrier first.

ValorForge Threads is not responsible for packages marked as delivered by the carrier, but we will do our best to help review the issue.

Damaged, Missing, or Delayed Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incorrect, or if you experience a shipping issue, contact us as soon as possible.

Please include:

Your order number
Your full name
Your shipping address
A description of the issue
Clear photos of any damage, packaging, or incorrect item received

We will review the issue and do our best to help.

Lost or Delayed Packages

If your package appears delayed, please first check your tracking information for updates.

Shipping carriers may experience delays due to weather, holidays, customs, local delivery issues, or high package volume.

If your package appears lost or has not updated for an extended period, contact us and we will review the issue.

ValorForge Threads is not responsible for carrier delays, customs delays, or delivery issues outside our control, but we will assist where possible.

Shipping Charges

Shipping charges are non-refundable unless the issue was caused by an error on our part, such as sending the wrong item or a defective item.

International customs fees, import taxes, duties, brokerage fees, and similar charges are not refundable through ValorForge Threads.

Contact Information

For shipping questions or order support, contact ValorForge Threads at:

Email: valorforgethreads@hotmail.com
Phone: 323-394-3092